1. Introduction
Welcome to SH Recovery (“we”, “our”, or “us”), operating the domain shvehiclerecovery.co.uk. We are committed to safeguarding the privacy and personal data of our customers, website visitors, and motorists who contact us for roadside breakdown, recovery, and vehicle transportation services.
This Privacy Policy explains how we collect, store, process, and protect your information when you use our website or engage our vehicle recovery services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
In order to provide emergency breakdown and vehicle recovery services, we may collect the following information:
- Contact Information: Your full name, telephone number, mobile number, and email address.
- Location Data: Your breakdown location, GPS coordinates, collection postcode/address, and destination postcode/address.
- Vehicle Details: Vehicle make, model, colour, registration mark, and reported mechanical or damage condition.
- Technical & Analytical Information: IP address, device type, browser information, and referral URLs collected automatically via essential cookies and analytical tools.
3. How We Use Your Data
We process your personal information strictly for lawful business purposes, including:
- Deploying recovery vehicles and drivers directly to your breakdown or collection location.
- Providing accurate price quotations and estimated times of arrival (ETAs).
- Communicating with you via telephone, SMS, or WhatsApp regarding your active recovery job.
- Issuing VAT invoices and recovery receipts for your personal records or insurance claims.
- Ensuring website functionality, fraud prevention, and compliance with applicable UK laws and advertising regulations.
4. Legal Grounds for Processing
Under UK GDPR, we rely on the following lawful bases:
- Performance of a Contract: To fulfil the recovery, roadside assistance, or vehicle transportation agreement you have requested.
- Legitimate Interests: To operate our business efficiently, manage driver logistics, and maintain public and roadside safety.
- Legal Obligation: To maintain accounting records and comply with UK road transport laws.
5. Sharing Your Information
We do not sell, rent, or trade your personal data to any third-party marketing companies. We may share necessary details only with:
- Assigned recovery drivers or sub-contracted recovery operators who require your location to carry out your recovery job.
- Emergency services or highway authorities (such as National Highways or Police) if requested to clear an active roadway obstruction.
- Payment processors and accounting software for legitimate billing purposes.
6. Data Security & Retention
We implement rigorous security measures to protect your information from unauthorized access, accidental loss, or disclosure. We retain customer transaction records for statutory accounting purposes (typically 6 years) and discard temporary dispatch data when no longer required.
7. Your Rights Under UK GDPR
You have the legal right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data where retention is no longer legally required.
- Object to or restrict the processing of your information.
8. Contact Our Data Protection Officer
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
SH Recovery
Website: shvehiclerecovery.co.uk
Telephone: 07570 781 762
United Kingdom